Cancellations & Refunds

We understand that plans can change. This policy outlines the terms under which cancellations and refunds are processed for events registered through Vihaya.

1. Event Cancellation by User

Cancellation requests must be initiated by the user through their account dashboard or by contacting support.

• Refund Eligibility: Eligibility for a refund depends on the specific policy set by the event organiser. Please check the event details page for the specific cancellation policy.
• Standard Policy (if not specified): If no specific policy is mentioned by the organiser:
  • Cancellations made 7 days or more before the event: a refund of the amount paid, less Vihaya's platform fee and the payment gateway fee, which are never refunded.
  • Cancellations made between 48 hours and 7 days before the event: 50% refund.
  • Cancellations made within 48 hours of the event: No refund.

2. Event Cancellation by Organizer

If an event is cancelled by the organiser:

• You will typically receive a refund of the amount paid, less Vihaya's platform fee and the payment gateway fee, which are not refunded.
• Refunds will be processed automatically to the original payment method within 5-7 business days.

3. Processing Fees

Vihaya Events is free for free events (no platform fee). For paid tickets, Vihaya charges a 1.75–4.5% platform fee (the rate is banded by your expected event size). Payment gateway charges vary by payment type; international card payments use a 3.64% gateway allowance. Vihaya's platform fee and gateway charges are never refunded, whether the attendee cancels or the organiser cancels the event. Every refund is the amount paid less these two fees.

4. How to Request a Refund

To request a refund, please email support@vihaya.app with your booking ID and reason for cancellation.