Editorial Team @ Vihaya Events
If your fest is free, selling tickets should cost you nothing — and on a platform that charges no fee for free events, it does. If you are charging, the question is not whether there is a fee but how big it is and who pays it. This is the practical walkthrough for both, start to finish.
First: are you actually free?
"Free" has a specific meaning that matters here. An event is free if attendees pay nothing. If you charge even ₹50, you are a paid event and money has to move through a payment gateway, which has a cost no platform can waive — the gateway charges it, not the platform.
So there are really two situations:
- Genuinely free event. On Vihaya this carries no platform fee at all. You get registration, QR tickets, check-in and certificates without paying anything.
- Paid event. There is a platform fee (banded, 1.75–4.5% depending on expected event size) plus the standard gateway charge. You can absorb it or pass it to the attendee.
Step 1 — Create the event and get the structure right
If your fest has multiple workshops or competitions, create it as a parent event with each one as its own track rather than a single event with a dropdown. Tracks give each workshop its own capacity, its own price and its own check-in, which is what you need on the day. This is the decision that is painful to change later.
Step 2 — Set capacity honestly
Capacity should be the seats in the room minus your organisers. The platform will enforce whatever you type, so a wrong number becomes a real problem — people who paid and cannot be seated.
Step 3 — Build a short form
Name, email, phone, college, year. That is the defensible minimum for a campus event. Every extra field costs completions.
Two things worth getting right:
- Validate the email. The ticket email is your only channel to that attendee. A typo like
gmail.conmeans they paid and received nothing, and you find out from a bounce log days later. - If it is a team event, collect every member's details. Otherwise three of a four-person team arrive with no ticket.
Step 4 — Decide who pays the fee (paid events only)
| Approach | What the attendee sees | What you receive |
|---|---|---|
| Absorb the fee | The round price you advertised | Slightly less than the ticket price |
| Pass it on | Ticket price plus a service fee at checkout | Exactly the price you set |
Most student committees pass it on, because their budget is built from a round per-head number and absorbing the fee quietly breaks that arithmetic. Whichever you choose, decide before you advertise a price.
Step 5 — Publish and share the right link
Share the specific track's page, not the fest homepage. Every extra click between the poster and the form loses people. Put a QR code on department noticeboards that points straight at the track.
Step 6 — Run the door properly
Assign one person to scanning and one to exceptions, so the queue never halts for a single problem. Have the roster searchable by name and phone — someone always lost the email — and print an attendance sheet as the offline fallback, because campus wifi fails at the worst moment.
Step 7 — Certificates and the handover
Publish certificates within 48 hours while people still care, and make them self-serve rather than emailing hundreds of PDFs. Then write down registrations, actual attendance, no-show rate and cost per track for next year's committee. That last one takes twenty minutes and is the most valuable thing you can leave behind.
Ready to set one up? See how college fest ticketing works, or read the full fee bands before you price anything.
Common questions
- Is it really free, or is there a catch?
- For a genuinely free event there is no platform fee on Vihaya — no per-ticket charge, no monthly subscription, no cap on attendees. The business model is that some organisers later run paid events. If you charge for tickets, there is a fee and it is published in full.
- Can we collect payment by UPI?
- Yes — UPI, cards and net banking through the gateway. UPI is what the overwhelming majority of campus attendees will use, so the checkout needs to work cleanly on a phone.
- What if we need to refund someone?
- Decide and publish your refund policy before you sell the first ticket. The most common workable policy for campus events is full refund up to a cutoff date, none after, because your costs are committed by then.
- Do we need this if the event is free and small?
- A form is enough for thirty people if you do not need check-in. Past that, the value is the door: knowing who actually arrived, refusing duplicates, and issuing certificates only to people who attended.